LEGAL
Privacy policy
PRIVACY POLICY
1. General provisions
This personal data processing policy has been compiled in accordance with the requirements of Federal law No. 152-FZ of 27.07.2006 "on personal data" and defines the procedure for processing personal data and measures to ensure the security of personal data of IP Miloserdov Dmitry Alexandrovich (hereinafter referred to as the Contractor).
1.1. The contractor aims and the realization of its activities the rights and freedoms of man and citizen during processing of personal data, including protection of rights to inviolability of private life, personal and family privacy.
1.2. this policy of the Contractor regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Contractor can obtain about website visitors www.thewilds.ru
2. Main concepts used in the Policy
2.1. Automated processing of personal data – processing of personal data using computer technology;
2.2. Blocking of personal data – temporary termination of processing of personal data (except for cases when processing is necessary to clarify personal data);
2.3. Website – a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address www.thewilds.ru;
2.4. personal data Information system — a set of personal data contained in databases, and information technologies and technical means that ensure their processing;
2.5. Depersonalization of personal data — actions that make it impossible to determine the identity of personal data to a specific User or other personal data subject without using additional information;
2.6. personal data Processing – any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
2.7. Contractor – an individual who independently or jointly with other persons organizes and (or) performs the processing of personal data, as well as determines the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
2.8. Personal data – any information related directly or indirectly to a specific or identifiable website User www.thewilds.ru
2.9. User – any visitor to the website www.thewilds.ru;
2.10. Provision of personal data – actions aimed at disclosure of personal data to a certain person or a certain circle of persons;
2.11. Dissemination of personal data – any actions aimed at disclosure of personal data to an indefinite circle of persons (transfer of personal data) or at familiarization with personal data of an unlimited number of persons, including disclosure of personal data in the mass media, placement in information and telecommunications networks, or providing access to personal data in any other way;
2.12. cross-Border transfer of personal data – transfer of personal data to the territory of a foreign state to a foreign state authority, a foreign individual or a foreign legal entity;
2.13. Destruction of personal data – any action in which personal data is destroyed irrevocably impossible to restore the contents of personal data in the information system of personal data and (or) which are destroyed material carriers of personal data.
3. the Contractor may process the following personal data of the User
3.1. Surname, first name, patronymic.
3.2. E-mail address.
3.3. Phone numbers.
3.4. Also on the website, the collection and processing of anonymous data about visitors (including "cookies") through the services of Internet statistics (Yandex Metric and Google Analytics and others).
3.5. the above-Mentioned data, hereinafter referred to as the Policy, is combined under the General concept of Personal data.
4. Purposes of personal data processing
4.1. the Purpose of processing the User's personal data is to inform the User by sending emails; to inform the User by phone call.
4.2. the Contractor Also has the right to send notifications to the User about new products and services, special offers and various events. The user can always refuse to receive informational messages by sending an email to the Contractor support@thewilds.ruс marked "Unsubscribe from notifications of new products and services and special offers".
4.3. Depersonalized User data collected through Internet statistics services is used to collect information about User actions on the site, improve the quality of the site and its content.
5. Legal grounds for processing personal data
5.1. the Contractor processes the User's personal data only if they are filled in and / or sent by the User independently through special forms located on the site www.thewilds.ru. By filling out the appropriate forms and / or sending your personal data to the Contractor, the User agrees to this Policy.
5.2. the Contractor processes depersonalized data about the User if this is allowed in the User's browser settings (saving cookies and using JavaScript technology is enabled).
6. Procedure for collecting, storing, transmitting and other types of personal data processing
The security of personal data processed by the Contractor is ensured by implementing legal, organizational and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection.
6.1. the Contractor ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.
6.2. the User's Personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
6.3. if inaccuracies in personal data are detected, the User can update them independently by sending a notification to the Contractor's email address support@thewilds.ruс marked "Updating personal data".
6.4. The term of processing of personal data is unlimited. The user can withdraw their consent to the processing of personal data at any time by sending a notification to the Contractor via email to the Contractor's email address support@thewilds.ruс marked "Revocation of consent to the processing of personal data".
7. cross-Border transfer of personal data
7.1 the Contractor must ensure that the rights of personal data subjects are reliably protected by the foreign state to which the personal data is intended to be transferred prior to the start of the cross-border transfer of personal data.
7.2 cross-Border transfer of personal data on the territory of foreign States that do not meet the above requirements can only be carried out if the personal data subject agrees in writing to cross− border transfer of their personal data and/or the execution of the contract to which the personal data subject is a party.
8. Final provisions
8.1. the User can get any clarifications on issues of interest related to the processing of their personal data by contacting the Contractor via e-mail support@thewilds.ru
8.2. This document will reflect any change in the policy the processing of personal data by the Contractor. The policy is valid indefinitely until it is replaced with a new version.
8.3. the Current version of the Policy is freely available on the Internet at www.thewilds.ru/legal
1. General provisions
This personal data processing policy has been compiled in accordance with the requirements of Federal law No. 152-FZ of 27.07.2006 "on personal data" and defines the procedure for processing personal data and measures to ensure the security of personal data of IP Miloserdov Dmitry Alexandrovich (hereinafter referred to as the Contractor).
1.1. The contractor aims and the realization of its activities the rights and freedoms of man and citizen during processing of personal data, including protection of rights to inviolability of private life, personal and family privacy.
1.2. this policy of the Contractor regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Contractor can obtain about website visitors www.thewilds.ru
2. Main concepts used in the Policy
2.1. Automated processing of personal data – processing of personal data using computer technology;
2.2. Blocking of personal data – temporary termination of processing of personal data (except for cases when processing is necessary to clarify personal data);
2.3. Website – a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address www.thewilds.ru;
2.4. personal data Information system — a set of personal data contained in databases, and information technologies and technical means that ensure their processing;
2.5. Depersonalization of personal data — actions that make it impossible to determine the identity of personal data to a specific User or other personal data subject without using additional information;
2.6. personal data Processing – any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
2.7. Contractor – an individual who independently or jointly with other persons organizes and (or) performs the processing of personal data, as well as determines the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data;
2.8. Personal data – any information related directly or indirectly to a specific or identifiable website User www.thewilds.ru
2.9. User – any visitor to the website www.thewilds.ru;
2.10. Provision of personal data – actions aimed at disclosure of personal data to a certain person or a certain circle of persons;
2.11. Dissemination of personal data – any actions aimed at disclosure of personal data to an indefinite circle of persons (transfer of personal data) or at familiarization with personal data of an unlimited number of persons, including disclosure of personal data in the mass media, placement in information and telecommunications networks, or providing access to personal data in any other way;
2.12. cross-Border transfer of personal data – transfer of personal data to the territory of a foreign state to a foreign state authority, a foreign individual or a foreign legal entity;
2.13. Destruction of personal data – any action in which personal data is destroyed irrevocably impossible to restore the contents of personal data in the information system of personal data and (or) which are destroyed material carriers of personal data.
3. the Contractor may process the following personal data of the User
3.1. Surname, first name, patronymic.
3.2. E-mail address.
3.3. Phone numbers.
3.4. Also on the website, the collection and processing of anonymous data about visitors (including "cookies") through the services of Internet statistics (Yandex Metric and Google Analytics and others).
3.5. the above-Mentioned data, hereinafter referred to as the Policy, is combined under the General concept of Personal data.
4. Purposes of personal data processing
4.1. the Purpose of processing the User's personal data is to inform the User by sending emails; to inform the User by phone call.
4.2. the Contractor Also has the right to send notifications to the User about new products and services, special offers and various events. The user can always refuse to receive informational messages by sending an email to the Contractor support@thewilds.ruс marked "Unsubscribe from notifications of new products and services and special offers".
4.3. Depersonalized User data collected through Internet statistics services is used to collect information about User actions on the site, improve the quality of the site and its content.
5. Legal grounds for processing personal data
5.1. the Contractor processes the User's personal data only if they are filled in and / or sent by the User independently through special forms located on the site www.thewilds.ru. By filling out the appropriate forms and / or sending your personal data to the Contractor, the User agrees to this Policy.
5.2. the Contractor processes depersonalized data about the User if this is allowed in the User's browser settings (saving cookies and using JavaScript technology is enabled).
6. Procedure for collecting, storing, transmitting and other types of personal data processing
The security of personal data processed by the Contractor is ensured by implementing legal, organizational and technical measures necessary to fully comply with the requirements of current legislation in the field of personal data protection.
6.1. the Contractor ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.
6.2. the User's Personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
6.3. if inaccuracies in personal data are detected, the User can update them independently by sending a notification to the Contractor's email address support@thewilds.ruс marked "Updating personal data".
6.4. The term of processing of personal data is unlimited. The user can withdraw their consent to the processing of personal data at any time by sending a notification to the Contractor via email to the Contractor's email address support@thewilds.ruс marked "Revocation of consent to the processing of personal data".
7. cross-Border transfer of personal data
7.1 the Contractor must ensure that the rights of personal data subjects are reliably protected by the foreign state to which the personal data is intended to be transferred prior to the start of the cross-border transfer of personal data.
7.2 cross-Border transfer of personal data on the territory of foreign States that do not meet the above requirements can only be carried out if the personal data subject agrees in writing to cross− border transfer of their personal data and/or the execution of the contract to which the personal data subject is a party.
8. Final provisions
8.1. the User can get any clarifications on issues of interest related to the processing of their personal data by contacting the Contractor via e-mail support@thewilds.ru
8.2. This document will reflect any change in the policy the processing of personal data by the Contractor. The policy is valid indefinitely until it is replaced with a new version.
8.3. the Current version of the Policy is freely available on the Internet at www.thewilds.ru/legal
Public offer contract
A CONTRACT FOR THE PROVISION OF COMPLEX TOURISM SERVICES
Individual entrepreneur Dmitry Miloserdov A., hereinafter referred to as the Contractor, registered in the Unified state register of individual entrepreneurs under №319502700039944 addresses the present Contract-offer (hereinafter - Agreement) to any person (an indefinite circle of persons) who have expressed a willingness to use the services of a Contractor.
The contract, under clause 2, article 437 of the Civil code of the Russian Federation is a public offer acceptance (acceptance) which is the Commission of acts provided for in the Treaty.
1. Definitions
1.1. the terms of the Agreement regulate the relationship between the Customer and the Contractor and contain the following definitions:
1.1.1. offer— this document (Agreement) posted on the Internet at: www.thewilds.ru.In accordance with the Agreement, the words offer and Contract are equivalent.
1.1.2. Acceptance— full and unconditional acceptance of the offer by performing the actions specified in clause 3.1 of the Agreement.
1.1.3. the Performer is an individual entrepreneur Dmitry Alexandrovich Miloserdov, who placed the offer.
1.1.4. Customer— a legal entity or individual who has entered into a Contract by acceptance on the terms contained in the offer.
2. The subject of the contract
2.1. In accordance with the Contract the Contractor provides to the Customer a complex of tourist services in the field of domestic and inbound tourism in the Russian Federation and outbound tourism on the territory of former CIS countries (hereinafter - Services), and the Customer agrees to pay the provider's Services in the manner and on the terms stipulated in the Agreement.
2.2. Information about the list, content and consumer properties of tourist services - excursion services for guests on routes in the territory of the Russian Federation - is provided on the website: www.thewilds.ru., as well as in a more detailed form is sent at the request of the Customer in any way convenient to the Customer.
2.3. In order to fulfill obligations under the Contract description of Service, details of the parties, the cost of Services and other necessary conditions listed in the tourist voucher (further - the Permit), which is formalized in the following way:
- The customer,,, sends the contractor a request to calculate the cost of the service by filling out the application form on the contractor's website: www.тивилды.or by contacting the Performer in any other way available (phone, messengers, social networks);
- after receiving the request to calculate the cost of travel, the Contractor contacts the Customer using any of the communication methods specified in the request and sends the Customer detailed information about the selected Service and the calculation of the cost of the Service by e-mail;
- after confirming the Customer's intention to purchase services, the Contractor sends the Customer a link to make payment for the selected Service;
- after receiving the payment, the Contractor sends the Customer a tourist ticket issued in accordance with the legislation of the Russian Federation, to the email address specified by the Customer.
2.4. Interaction between the Contractor and the Customer is carried out by e-mail correspondence: support@thewilds.ru, as well as by telephone conversations or by using messengers to the following phone numbers: +79688975502 // +79856640096.
3. procedure for entering into an agreement
3.1. the Agreement is considered concluded when the Customer pays the cost of the Contractor's Services in accordance with clause 6.4 of the Agreement.
3.2. by accepting the Agreement in accordance with clause 3.1 of the Agreement, the Customer guarantees that he has read, agrees, fully and unconditionally accepts all the terms of the Agreement.
3.3. The customer understands that the acceptance of the Contract is equivalent to signing a Contract on the terms set forth in the Contract.
3.4. the offer comes into force from the start date of the tour specified in Annex 1 to the Agreement and is valid for the entire period of service provision specified in Annex 1 to the Agreement.
In cases where a timely sent acceptance is received with a delay, the acceptance is not considered late, unless the Contractor immediately notifies the Customer of the receipt of the acceptance with a delay. If the Contractor immediately notifies the Customer of acceptance of an acceptance received late, the Contract is considered concluded.
4. The rights and obligations of the parties
4.1. The customer agrees:
4.1.1. Provide the Contractor with authentic, reliable and sufficient documents necessary for the provision of Services, and bear responsibility for their untimely transfer to the Contractor.
4.1.2. Timely and in full make payment for the selected Services in accordance with the Contract.
4.1.3. Observe all safety rules during the tour, respect the staff involved in organizing the Service, observe the rules of environmental protection, follow the recommendations of the group leader, take care of the rental equipment provided for use, and comply with the laws of the host country.
4.1.4. the Customer undertakes to compensate the damage caused by their illegal actions to organizations and individuals directly providing services, as well as to other tourists and any third parties in accordance with the procedure established by law.
4.1.5. 3 days before departure, check with the Contractor the current information about the place of collection of the group, the time of collection and departure, and other necessary information.
4.1.6. in case of refusal of the services agreed by the Parties, notify the Contractor at least 30 calendar days before the start of the direct provision of Services.
4.2. the Contractor undertakes to:
4.2.1. Provide services that are safe for the Customer's life, health, property and environment, including the tourist product selected by the Customer.
4.2.2. fulfill their obligations in good Faith.
4.2.3. To provide the Customer with accurate information about the program of stay, location, accommodation, food, transfer, program area and other services related to the Service including, promptly inform the Customer about the place of collection, time of collection and departure, as well as to respond promptly to any questions resulting from the Customer in connection with the provision of Services.
4.2.4. Use all personal data and other confidential information about the Customer only for the provision of services under the Agreement, and do not transfer to third parties the documentation and information about the Customer that is in their possession.
4.2.5. Provide the Customer with an act of acceptance and transfer of services rendered (hereinafter referred to as the Act) within 14 working days from the end of the provision of Services.
4.2.6. Upon written request of the Customer to provide a report on the services rendered.
4.2.7. Provide The services provided for in the Agreement with the help of third parties without the consent of the Customer.
4.2.8. promptly notify the Customer of changes to the terms of Service using any means of communication agreed in advance with the Customer, as well as promptly duplicate the changes made on the Contractor's website: www.thewilds.ru.
4.2.9. Accept payment from the Customer for the cost of Services and issue all necessary documents for the provision of Services.
4.3. The customer is entitled:
4.3.1. Require the Contractor to provide information on the organization and ensure proper provision of services.
4.3.2. if it is not possible for the Contractor to perform the full scope of the list of services listed in Annex 1 to the agreement, get:
- replacement of this service with an equivalent one;
- reducing the cost of the Service.
4.3.3. Refuse to perform the Contract on condition that the Contractor pays the actual expenses incurred for the provision of Services.
4.4. The contractor shall be entitled:
4.4.1. Independently determine the composition of specialists providing Services, as well as the content of the recreation program.
4.4.2. independently determine the forms and methods of providing Services, based on the requirements of the legislation, as well as specific terms of the Agreement.
4.4.3. Receive information required for the provision of Services upon written and oral request.
4.4.4. make adjustments to the Service, subject to timely informing the Customer of the changes made, and replacing the components listed in Annex 1 with equivalent ones, depending on weather conditions and other circumstances in which the implementation of the services listed in Annex 1 may endanger the life and health of the Customer (bad weather conditions, animal behavior in the wild, lack of communication with rescue services, etc.).
5. Procedure for receiving and transmitting services rendered
5.1. the Contractor provides the Customer with a Certificate of acceptance and transfer of services rendered on the last day of rendering the Service chosen by the Customer.
5.1.1.in case Of the customer's reasoned refusal to sign the Act within the period specified in clause 5.1. of this Agreement, the Contractor shall send the Act to the Customer within 14 days after the end of the term for providing the Service specified in Annex 1 to the agreement To the email address specified by the Customer, followed by sending the Act to the address (location) of the Customer at the expense of the recipient.
5.2. the Customer must sign the Act provided by the Contractor within 7 calendar days from the date of its submission. In case of a reasoned refusal of the Customer to accept the services rendered and to sign the Act within 7 working days, the Parties must draw up a bilateral act with a list of claims and the possibility of their mutual compensation.
5.3. in case of confirmation of the validity of the Customer's claims, the Contractor is obliged to eliminate the detected violations within 30 calendar days, or compensate the Customer for the cost of services not rendered to the Customer.
5.4. In the absence of a reasoned refusal of the Customer from the signing of the Act within 7 calendar days from the moment of its sending to the Contractor, the Services are considered rendered properly and the Act is signed by both Parties.
6. The cost of services and settlement procedure
6.1. the cost of Services is calculated based on the price List of the Contractor, sent to the Customer in accordance with clause 2.3 of the Agreement to the email address or otherwise, by prior agreement with the Customer and duplicated in Annex 1 to the Agreement and is an integral part of it.
6.2. payment under the Agreement is made in the following order:
- advance payment up to 30 days before the start of the tour in the amount of 50% of the tour price specified in Annex 1 to the Agreement;
- final payment no later than 14 calendar days before the start of the Service specified in Annex 1 to the Agreement.
6.3. The contractor shall be entitled at any time to unilaterally change the cost of Services. These terms and conditions shall enter into force from the moment of their placement, in the manner established for the placement of the offer.
6.4. the Customer is entitled to pay the cost of services under the Agreement in any of the following ways:
- the Customer transfers funds in the currency of the Russian Federation (ruble) to the Contractor's Bank account. In this case the Customer's obligations regarding payment under the Agreement are considered fulfilled from the date of receipt of funds to the Contractor's current account;
- transfer of funds by the Customer using the following electronic payment systems: Visa, MasterCard, MIR;
- transfer of cash by the Customer to the Contractor.
7. Personal data
7.1. to fulfill the terms of the Agreement, the Customer agrees to provide and agrees to the processing of personal data in accordance with Federal law No. 152-FZ of 27.07.2006 "on personal data" on the terms and for the purposes of proper performance of the Agreement. "Personal data" means personal information that the Customer provides about himself / herself in order to make an acceptance.
7.2. the Contractor guarantees confidentiality with respect to the Customer's personal data and provides access to personal data only to those employees who need this information to fulfill the terms of the Agreement, ensuring that these persons observe the confidentiality of personal data and the security of personal data when processing them.
8. Liability of the parties
8.1. The parties bear responsibility for nonperformance or improper performance of its obligations under the Contract in accordance with the Contract and Russian legislation.
8.2. The penalty under the Agreement is paid only on the basis of a reasonable written request of the Parties.
8.3. payment of the penalty does not release the Parties from performing the obligations stipulated in the Agreement.
8.4. Responsibility Of The Customer:
8.4.1. the Customer is responsible for providing the Contractor with truthful information about themselves and their health status, as well as about physical characteristics that may lead to any deviations from the program provided in the service chosen by the Customer.
8.5. Responsibility Of The Contractor:
8.5.1. The contractor is responsible for inadequate information about Services and Contractor, including for damage of life, health and property of the Customer due to failure to provide him with full and reliable information; for the implementation of the tourist product, which contains shortcomings, including for violation of requirements to quality and security of the tourism product; for violation of terms of Services and other terms of the Contract; for damage to life and health of the Customer and his property due to weaknesses in the tourism product.
8.5.2. The contractor shall be released from liability for nonperformance or improper performance of its obligations if he proves that the failure or improper fulfillment of obligations occurred due to force majeure or as a result of Customer's breach of the established rules of use of the results of the Services.
8.5.3. the Contractor is not responsible for the provision of services under the contract of carriage concluded with the Carrier for the purpose of delivering the Customer to the place where the Service begins (air flight Moscow-Barnaul/Gorno-Altaisk-Moscow). The cost of transportation is included in The cost of services under the Contract. In accordance with the current legislation of the Russian Federation and the terms of the contract of carriage, responsibility for the performance of obligations arising from and related to passenger transportation is the responsibility of the Carrier.
8.5.4. the Contractor is not responsible for non-compliance of the Services with the customer's unreasonable expectations and their subjective assessment.
8.5.5. the Contractor is not responsible for material and moral damage caused to the Customer due to non-compliance with personal security measures by the Customer; in case of damage, loss, theft of personal baggage, valuables and documents of the Customer during the trip, or other damage caused to the Customer by third parties.
9. Grounds and procedure for changing and terminating the agreement
9.1. the Contractor may at any time unilaterally (out of court) make changes to the terms of the Agreement, as well as to the procedure for providing Services. Changes to the terms of the Agreement come into force from the moment of their placement, in the manner established for the placement of the offer.
9.2. Each of the parties to the Agreement has the right to request its modification or termination in connection with significant changes in the circumstances from which the parties proceeded at the conclusion of the Agreement. Significant changes in circumstances include:
- deterioration of the terms of Service;
- changing the terms of Service provision;
- unexpected increase in transport tariffs of Carriers;
- the Customer's inability to use the Services due to circumstances beyond their control (illness, visa refusal, and other circumstances confirmed by relevant documents);
- the Contractor's inability to provide The services stipulated in the Contract due to force majeure.
9.3. the Agreement may be terminated by agreement of the Parties, as well as unilaterally at the written request of one of the Parties on the grounds provided for in the Agreement and the law.
9.4. unilateral termination of the Agreement is made only at the written request of the Parties within 7 calendar days from the date of receipt by the Party of such request.
9.5. The customer is entitled to terminate the Contract unilaterally in the following cases:
9.5.1. The refusal of the stay unilaterally. In this case, such a refusal must be made in the form of a written application signed by the person who purchased the Ticket or its authorized representative, and sent by the Customer by email to support@thewilds.ruили submitted to the Contractor's office during business days and hours.
The contractor reimburses the Customer for the cost of the paid Trip, minus the actual costs incurred at the time of receipt of the written application from the Customer. Expenses include the Contractor's expenses incurred for the preparation of the tour and for the formation of the content of Services, including booking, current advertising and office expenses (including employee salaries); penalties paid by the Contractor (compensation for losses) issued by organizations that directly provide services; costs incurred when refusing travel documents (train, bus, plane, etc.); expenses related to the payment of contracts for the organization of the tour with third parties; the cost of preparing a holiday program.
9.5.2. Of violation of terms of Services, or untimely delivery of Services by the Contractor under the Contract for more than 7 days.
9.6. the Contractor has the right to terminate the Agreement unilaterally in the following cases:
9.6.1. Violation by the Customer of payment terms or late payment by the Customer for services under the Agreement.
10. Dispute Resolution
10.1. In case of disagreement, the Parties are obliged to take all possible measures to resolve the situation by reaching new agreements.
If it is impossible to resolve disputes, the Parties have the right to resort to the claim procedure for resolving disputes. The dispute may be submitted to the arbitration court of the Mozhaisk district at the address: 12, Yartsevskaya str., building 1, 121351, Moscow.
10.2. After the parties take measures for pre-trial settlement after thirty calendar days from the date of sending the claim.
10.3. Disputes arising out of the Agreement are resolved in court in accordance with the law.
11. Force majeure
11.1. The parties are relieved from responsibility for complete or partial failure to fulfill obligations hereunder if the default resulted from actions of force majeure, namely: fire, flood, earthquake, strike, war, acts of public authorities or other circumstances beyond the Parties ' circumstances.
11.2. A Party that cannot fulfill its obligations under the Agreement must notify the other Party in writing in a timely manner, but no later than 3 calendar days after the occurrence of force majeure, providing supporting documents issued by the competent authorities.
11.3. The parties acknowledge that the insolvency of the Parties is not a force majeure event.
12. Other terms and conditions
12.1. The Contractor notifies the Customer of the following rules required for performance during the entire period of Service provision specified in Annex 1 to the Agreement:
During their stay on the route, tourists are required to comply with generally accepted rules of conduct, not to perform actions that contradict the norms of morality and legislation of the host country, take care of the property provided for the duration of the route, show courtesy and respect for the guides and members of the accompanying group, observe their own safety measures, constantly be part of their group, observe fire safety measures, rules of behavior on water and in other extreme conditions, and protect the environment. In case of injury, illness, or conflict, the tourist must immediately inform the group leader. During your stay on the route, you must not be in a state of alcohol, drug or other intoxication. If the Customer provides deliberately false information about the state of their health and physical fitness, as a result of which the health of the tourist or other group members will deteriorate (for example, due to infectious diseases), then all expenses related to this medical care, both the tourist and other group members will be charged to the Customer's account. In case of illness, injury, etc., the Performer will arrange first aid and medical assistance to the tourist. If necessary, the tourist is taken to a trauma center or hospital. Please note that material compensation for injuries caused by the Performer is not paid, but is carried out in accordance with the tourist's insurance policy.
12.2. the Contractor notifies the customer of the Following: during the agreed route, the Contractor exercises the maximum possible control over the safety of the tourist by informing the emergency services about the location of the group, attracting experienced qualified instructors to accompany the group (during rafting, climbing on a glacier and passing trails of increased complexity) and guides (during their stay on the wild part of the route). In addition, the Contractor helps the Customer with issues related to insurance for the duration of their stay on the route.
12.3. The parties do not have any associated verbal agreements. The content of the Contract text fully corresponds to the actual will of the Parties.
12.4. The parties acknowledge that if any provision of the Agreement becomes invalid during the validity period, due to changes in legislation, the remaining provisions of the Agreement binding on the Parties during the term of the Contract.
13. List of applications
13.1. Appendix #1-the Contractor's price List to the Agreement.
13.2. Appendix #2-Act of delivery and acceptance of services rendered (form).
14. Addresses and details of the parties
14.1. Contractor: place of registration-Moscow region; postal address-ul.Warriors-Internationalists, 21, kv / of. 191, Moscow region, Lyubertsy; tel. - +79688975502; e-mail - support@thewilds.ru; TIN-323212926150; OGRNIP-319502700039944; p/s-b 40802810702140002080 JSC Alfa-Bank C / s 30101810200000000593; BIC 044525593.
Individual entrepreneur Dmitry Miloserdov A., hereinafter referred to as the Contractor, registered in the Unified state register of individual entrepreneurs under №319502700039944 addresses the present Contract-offer (hereinafter - Agreement) to any person (an indefinite circle of persons) who have expressed a willingness to use the services of a Contractor.
The contract, under clause 2, article 437 of the Civil code of the Russian Federation is a public offer acceptance (acceptance) which is the Commission of acts provided for in the Treaty.
1. Definitions
1.1. the terms of the Agreement regulate the relationship between the Customer and the Contractor and contain the following definitions:
1.1.1. offer— this document (Agreement) posted on the Internet at: www.thewilds.ru.In accordance with the Agreement, the words offer and Contract are equivalent.
1.1.2. Acceptance— full and unconditional acceptance of the offer by performing the actions specified in clause 3.1 of the Agreement.
1.1.3. the Performer is an individual entrepreneur Dmitry Alexandrovich Miloserdov, who placed the offer.
1.1.4. Customer— a legal entity or individual who has entered into a Contract by acceptance on the terms contained in the offer.
2. The subject of the contract
2.1. In accordance with the Contract the Contractor provides to the Customer a complex of tourist services in the field of domestic and inbound tourism in the Russian Federation and outbound tourism on the territory of former CIS countries (hereinafter - Services), and the Customer agrees to pay the provider's Services in the manner and on the terms stipulated in the Agreement.
2.2. Information about the list, content and consumer properties of tourist services - excursion services for guests on routes in the territory of the Russian Federation - is provided on the website: www.thewilds.ru., as well as in a more detailed form is sent at the request of the Customer in any way convenient to the Customer.
2.3. In order to fulfill obligations under the Contract description of Service, details of the parties, the cost of Services and other necessary conditions listed in the tourist voucher (further - the Permit), which is formalized in the following way:
- The customer,,, sends the contractor a request to calculate the cost of the service by filling out the application form on the contractor's website: www.тивилды.or by contacting the Performer in any other way available (phone, messengers, social networks);
- after receiving the request to calculate the cost of travel, the Contractor contacts the Customer using any of the communication methods specified in the request and sends the Customer detailed information about the selected Service and the calculation of the cost of the Service by e-mail;
- after confirming the Customer's intention to purchase services, the Contractor sends the Customer a link to make payment for the selected Service;
- after receiving the payment, the Contractor sends the Customer a tourist ticket issued in accordance with the legislation of the Russian Federation, to the email address specified by the Customer.
2.4. Interaction between the Contractor and the Customer is carried out by e-mail correspondence: support@thewilds.ru, as well as by telephone conversations or by using messengers to the following phone numbers: +79688975502 // +79856640096.
3. procedure for entering into an agreement
3.1. the Agreement is considered concluded when the Customer pays the cost of the Contractor's Services in accordance with clause 6.4 of the Agreement.
3.2. by accepting the Agreement in accordance with clause 3.1 of the Agreement, the Customer guarantees that he has read, agrees, fully and unconditionally accepts all the terms of the Agreement.
3.3. The customer understands that the acceptance of the Contract is equivalent to signing a Contract on the terms set forth in the Contract.
3.4. the offer comes into force from the start date of the tour specified in Annex 1 to the Agreement and is valid for the entire period of service provision specified in Annex 1 to the Agreement.
In cases where a timely sent acceptance is received with a delay, the acceptance is not considered late, unless the Contractor immediately notifies the Customer of the receipt of the acceptance with a delay. If the Contractor immediately notifies the Customer of acceptance of an acceptance received late, the Contract is considered concluded.
4. The rights and obligations of the parties
4.1. The customer agrees:
4.1.1. Provide the Contractor with authentic, reliable and sufficient documents necessary for the provision of Services, and bear responsibility for their untimely transfer to the Contractor.
4.1.2. Timely and in full make payment for the selected Services in accordance with the Contract.
4.1.3. Observe all safety rules during the tour, respect the staff involved in organizing the Service, observe the rules of environmental protection, follow the recommendations of the group leader, take care of the rental equipment provided for use, and comply with the laws of the host country.
4.1.4. the Customer undertakes to compensate the damage caused by their illegal actions to organizations and individuals directly providing services, as well as to other tourists and any third parties in accordance with the procedure established by law.
4.1.5. 3 days before departure, check with the Contractor the current information about the place of collection of the group, the time of collection and departure, and other necessary information.
4.1.6. in case of refusal of the services agreed by the Parties, notify the Contractor at least 30 calendar days before the start of the direct provision of Services.
4.2. the Contractor undertakes to:
4.2.1. Provide services that are safe for the Customer's life, health, property and environment, including the tourist product selected by the Customer.
4.2.2. fulfill their obligations in good Faith.
4.2.3. To provide the Customer with accurate information about the program of stay, location, accommodation, food, transfer, program area and other services related to the Service including, promptly inform the Customer about the place of collection, time of collection and departure, as well as to respond promptly to any questions resulting from the Customer in connection with the provision of Services.
4.2.4. Use all personal data and other confidential information about the Customer only for the provision of services under the Agreement, and do not transfer to third parties the documentation and information about the Customer that is in their possession.
4.2.5. Provide the Customer with an act of acceptance and transfer of services rendered (hereinafter referred to as the Act) within 14 working days from the end of the provision of Services.
4.2.6. Upon written request of the Customer to provide a report on the services rendered.
4.2.7. Provide The services provided for in the Agreement with the help of third parties without the consent of the Customer.
4.2.8. promptly notify the Customer of changes to the terms of Service using any means of communication agreed in advance with the Customer, as well as promptly duplicate the changes made on the Contractor's website: www.thewilds.ru.
4.2.9. Accept payment from the Customer for the cost of Services and issue all necessary documents for the provision of Services.
4.3. The customer is entitled:
4.3.1. Require the Contractor to provide information on the organization and ensure proper provision of services.
4.3.2. if it is not possible for the Contractor to perform the full scope of the list of services listed in Annex 1 to the agreement, get:
- replacement of this service with an equivalent one;
- reducing the cost of the Service.
4.3.3. Refuse to perform the Contract on condition that the Contractor pays the actual expenses incurred for the provision of Services.
4.4. The contractor shall be entitled:
4.4.1. Independently determine the composition of specialists providing Services, as well as the content of the recreation program.
4.4.2. independently determine the forms and methods of providing Services, based on the requirements of the legislation, as well as specific terms of the Agreement.
4.4.3. Receive information required for the provision of Services upon written and oral request.
4.4.4. make adjustments to the Service, subject to timely informing the Customer of the changes made, and replacing the components listed in Annex 1 with equivalent ones, depending on weather conditions and other circumstances in which the implementation of the services listed in Annex 1 may endanger the life and health of the Customer (bad weather conditions, animal behavior in the wild, lack of communication with rescue services, etc.).
5. Procedure for receiving and transmitting services rendered
5.1. the Contractor provides the Customer with a Certificate of acceptance and transfer of services rendered on the last day of rendering the Service chosen by the Customer.
5.1.1.in case Of the customer's reasoned refusal to sign the Act within the period specified in clause 5.1. of this Agreement, the Contractor shall send the Act to the Customer within 14 days after the end of the term for providing the Service specified in Annex 1 to the agreement To the email address specified by the Customer, followed by sending the Act to the address (location) of the Customer at the expense of the recipient.
5.2. the Customer must sign the Act provided by the Contractor within 7 calendar days from the date of its submission. In case of a reasoned refusal of the Customer to accept the services rendered and to sign the Act within 7 working days, the Parties must draw up a bilateral act with a list of claims and the possibility of their mutual compensation.
5.3. in case of confirmation of the validity of the Customer's claims, the Contractor is obliged to eliminate the detected violations within 30 calendar days, or compensate the Customer for the cost of services not rendered to the Customer.
5.4. In the absence of a reasoned refusal of the Customer from the signing of the Act within 7 calendar days from the moment of its sending to the Contractor, the Services are considered rendered properly and the Act is signed by both Parties.
6. The cost of services and settlement procedure
6.1. the cost of Services is calculated based on the price List of the Contractor, sent to the Customer in accordance with clause 2.3 of the Agreement to the email address or otherwise, by prior agreement with the Customer and duplicated in Annex 1 to the Agreement and is an integral part of it.
6.2. payment under the Agreement is made in the following order:
- advance payment up to 30 days before the start of the tour in the amount of 50% of the tour price specified in Annex 1 to the Agreement;
- final payment no later than 14 calendar days before the start of the Service specified in Annex 1 to the Agreement.
6.3. The contractor shall be entitled at any time to unilaterally change the cost of Services. These terms and conditions shall enter into force from the moment of their placement, in the manner established for the placement of the offer.
6.4. the Customer is entitled to pay the cost of services under the Agreement in any of the following ways:
- the Customer transfers funds in the currency of the Russian Federation (ruble) to the Contractor's Bank account. In this case the Customer's obligations regarding payment under the Agreement are considered fulfilled from the date of receipt of funds to the Contractor's current account;
- transfer of funds by the Customer using the following electronic payment systems: Visa, MasterCard, MIR;
- transfer of cash by the Customer to the Contractor.
7. Personal data
7.1. to fulfill the terms of the Agreement, the Customer agrees to provide and agrees to the processing of personal data in accordance with Federal law No. 152-FZ of 27.07.2006 "on personal data" on the terms and for the purposes of proper performance of the Agreement. "Personal data" means personal information that the Customer provides about himself / herself in order to make an acceptance.
7.2. the Contractor guarantees confidentiality with respect to the Customer's personal data and provides access to personal data only to those employees who need this information to fulfill the terms of the Agreement, ensuring that these persons observe the confidentiality of personal data and the security of personal data when processing them.
8. Liability of the parties
8.1. The parties bear responsibility for nonperformance or improper performance of its obligations under the Contract in accordance with the Contract and Russian legislation.
8.2. The penalty under the Agreement is paid only on the basis of a reasonable written request of the Parties.
8.3. payment of the penalty does not release the Parties from performing the obligations stipulated in the Agreement.
8.4. Responsibility Of The Customer:
8.4.1. the Customer is responsible for providing the Contractor with truthful information about themselves and their health status, as well as about physical characteristics that may lead to any deviations from the program provided in the service chosen by the Customer.
8.5. Responsibility Of The Contractor:
8.5.1. The contractor is responsible for inadequate information about Services and Contractor, including for damage of life, health and property of the Customer due to failure to provide him with full and reliable information; for the implementation of the tourist product, which contains shortcomings, including for violation of requirements to quality and security of the tourism product; for violation of terms of Services and other terms of the Contract; for damage to life and health of the Customer and his property due to weaknesses in the tourism product.
8.5.2. The contractor shall be released from liability for nonperformance or improper performance of its obligations if he proves that the failure or improper fulfillment of obligations occurred due to force majeure or as a result of Customer's breach of the established rules of use of the results of the Services.
8.5.3. the Contractor is not responsible for the provision of services under the contract of carriage concluded with the Carrier for the purpose of delivering the Customer to the place where the Service begins (air flight Moscow-Barnaul/Gorno-Altaisk-Moscow). The cost of transportation is included in The cost of services under the Contract. In accordance with the current legislation of the Russian Federation and the terms of the contract of carriage, responsibility for the performance of obligations arising from and related to passenger transportation is the responsibility of the Carrier.
8.5.4. the Contractor is not responsible for non-compliance of the Services with the customer's unreasonable expectations and their subjective assessment.
8.5.5. the Contractor is not responsible for material and moral damage caused to the Customer due to non-compliance with personal security measures by the Customer; in case of damage, loss, theft of personal baggage, valuables and documents of the Customer during the trip, or other damage caused to the Customer by third parties.
9. Grounds and procedure for changing and terminating the agreement
9.1. the Contractor may at any time unilaterally (out of court) make changes to the terms of the Agreement, as well as to the procedure for providing Services. Changes to the terms of the Agreement come into force from the moment of their placement, in the manner established for the placement of the offer.
9.2. Each of the parties to the Agreement has the right to request its modification or termination in connection with significant changes in the circumstances from which the parties proceeded at the conclusion of the Agreement. Significant changes in circumstances include:
- deterioration of the terms of Service;
- changing the terms of Service provision;
- unexpected increase in transport tariffs of Carriers;
- the Customer's inability to use the Services due to circumstances beyond their control (illness, visa refusal, and other circumstances confirmed by relevant documents);
- the Contractor's inability to provide The services stipulated in the Contract due to force majeure.
9.3. the Agreement may be terminated by agreement of the Parties, as well as unilaterally at the written request of one of the Parties on the grounds provided for in the Agreement and the law.
9.4. unilateral termination of the Agreement is made only at the written request of the Parties within 7 calendar days from the date of receipt by the Party of such request.
9.5. The customer is entitled to terminate the Contract unilaterally in the following cases:
9.5.1. The refusal of the stay unilaterally. In this case, such a refusal must be made in the form of a written application signed by the person who purchased the Ticket or its authorized representative, and sent by the Customer by email to support@thewilds.ruили submitted to the Contractor's office during business days and hours.
The contractor reimburses the Customer for the cost of the paid Trip, minus the actual costs incurred at the time of receipt of the written application from the Customer. Expenses include the Contractor's expenses incurred for the preparation of the tour and for the formation of the content of Services, including booking, current advertising and office expenses (including employee salaries); penalties paid by the Contractor (compensation for losses) issued by organizations that directly provide services; costs incurred when refusing travel documents (train, bus, plane, etc.); expenses related to the payment of contracts for the organization of the tour with third parties; the cost of preparing a holiday program.
9.5.2. Of violation of terms of Services, or untimely delivery of Services by the Contractor under the Contract for more than 7 days.
9.6. the Contractor has the right to terminate the Agreement unilaterally in the following cases:
9.6.1. Violation by the Customer of payment terms or late payment by the Customer for services under the Agreement.
10. Dispute Resolution
10.1. In case of disagreement, the Parties are obliged to take all possible measures to resolve the situation by reaching new agreements.
If it is impossible to resolve disputes, the Parties have the right to resort to the claim procedure for resolving disputes. The dispute may be submitted to the arbitration court of the Mozhaisk district at the address: 12, Yartsevskaya str., building 1, 121351, Moscow.
10.2. After the parties take measures for pre-trial settlement after thirty calendar days from the date of sending the claim.
10.3. Disputes arising out of the Agreement are resolved in court in accordance with the law.
11. Force majeure
11.1. The parties are relieved from responsibility for complete or partial failure to fulfill obligations hereunder if the default resulted from actions of force majeure, namely: fire, flood, earthquake, strike, war, acts of public authorities or other circumstances beyond the Parties ' circumstances.
11.2. A Party that cannot fulfill its obligations under the Agreement must notify the other Party in writing in a timely manner, but no later than 3 calendar days after the occurrence of force majeure, providing supporting documents issued by the competent authorities.
11.3. The parties acknowledge that the insolvency of the Parties is not a force majeure event.
12. Other terms and conditions
12.1. The Contractor notifies the Customer of the following rules required for performance during the entire period of Service provision specified in Annex 1 to the Agreement:
During their stay on the route, tourists are required to comply with generally accepted rules of conduct, not to perform actions that contradict the norms of morality and legislation of the host country, take care of the property provided for the duration of the route, show courtesy and respect for the guides and members of the accompanying group, observe their own safety measures, constantly be part of their group, observe fire safety measures, rules of behavior on water and in other extreme conditions, and protect the environment. In case of injury, illness, or conflict, the tourist must immediately inform the group leader. During your stay on the route, you must not be in a state of alcohol, drug or other intoxication. If the Customer provides deliberately false information about the state of their health and physical fitness, as a result of which the health of the tourist or other group members will deteriorate (for example, due to infectious diseases), then all expenses related to this medical care, both the tourist and other group members will be charged to the Customer's account. In case of illness, injury, etc., the Performer will arrange first aid and medical assistance to the tourist. If necessary, the tourist is taken to a trauma center or hospital. Please note that material compensation for injuries caused by the Performer is not paid, but is carried out in accordance with the tourist's insurance policy.
12.2. the Contractor notifies the customer of the Following: during the agreed route, the Contractor exercises the maximum possible control over the safety of the tourist by informing the emergency services about the location of the group, attracting experienced qualified instructors to accompany the group (during rafting, climbing on a glacier and passing trails of increased complexity) and guides (during their stay on the wild part of the route). In addition, the Contractor helps the Customer with issues related to insurance for the duration of their stay on the route.
12.3. The parties do not have any associated verbal agreements. The content of the Contract text fully corresponds to the actual will of the Parties.
12.4. The parties acknowledge that if any provision of the Agreement becomes invalid during the validity period, due to changes in legislation, the remaining provisions of the Agreement binding on the Parties during the term of the Contract.
13. List of applications
13.1. Appendix #1-the Contractor's price List to the Agreement.
13.2. Appendix #2-Act of delivery and acceptance of services rendered (form).
14. Addresses and details of the parties
14.1. Contractor: place of registration-Moscow region; postal address-ul.Warriors-Internationalists, 21, kv / of. 191, Moscow region, Lyubertsy; tel. - +79688975502; e-mail - support@thewilds.ru; TIN-323212926150; OGRNIP-319502700039944; p/s-b 40802810702140002080 JSC Alfa-Bank C / s 30101810200000000593; BIC 044525593.
Payment rules
Payment rules
Payment cards are accepted: VISA Inc, MasterCard WorldWide.
To pay for the product by Bank card when placing an order in the online store, select the payment method: Bank card.
When paying with a Bank card, the payment is processed on the Bank's authorization page, where You need to enter your Bank card details:
1. card type
2. card number,
3. card validity period (indicated on the front side of the card)
4. name of the cardholder (in Latin letters, exactly as indicated on the card)
5. CVC2 / CVV2 code
If Your card is connected to the 3D-Secure service, You will be automatically redirected to the page of the Bank that issued the card to complete the authentication procedure. For information about the rules and methods of additional identification, please contact the Bank that issued Your Bank card.
The security of processing Internet payments through the Bank's payment gateway is guaranteed by the international PCI DSS security certificate. Information is transmitted using SSL encryption technology. This information is not available to third parties.
Tips and recommendations on the necessary security measures for making payments using a Bank card:
1. take care of your plastic cards the same way you take care of cash. Don't forget them in the car, restaurant, store, etc.
2. never give your full credit card number over the phone to any person or company
3. always have your emergency phone number at hand for contacting the Bank that issued your card, and if it is lost, contact the Bank immediately
4. enter your card details only when making a purchase. Never specify them for any other reason.
Return of the product
The procedure for returning goods is regulated by article 26.1 of the Federal law "on consumer protection".
The consumer has the right to refuse the product at any time before its transfer, and after the transfer of the product - within seven days;
The return of a product of good quality is possible if its commercial appearance, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of proper quality that has individually defined properties, if the specified product can be used exclusively by the person purchasing it;
If the consumer refuses the product, the seller must return the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for delivery of the returned product from the consumer, no later than ten days from the date of presentation by the consumer of the corresponding claim;
Refusal of the service
The consumer's right to terminate the service agreement is regulated by article 32 of the Federal law on consumer protection
The consumer has the right to terminate the service agreement at any time by paying the contractor a part of the price in proportion to the part of the service rendered before receiving notice of termination of the said agreement and reimbursing the contractor for expenses incurred up to that time for the purpose of performing the agreement, if they are not included in the specified part of the service price;
If the consumer discovers any deficiencies in the service provided, he / she has the right to demand the following at his / her own discretion:
gratuitous elimination of deficiencies;
a corresponding reduction in prices;
compensation for expenses incurred by them to eliminate deficiencies on their own or by third parties;
The consumer is entitled to make claims associated with defects of provided services if they are discovered during the warranty period, and at its absence in reasonable term, within two years from the date of adoption services rendered;
The contractor is responsible for the shortcomings of the service, which does not have a warranty period, if the consumer proves that they occurred before it was accepted by him or for reasons that arose before that moment
Payment cards are accepted: VISA Inc, MasterCard WorldWide.
To pay for the product by Bank card when placing an order in the online store, select the payment method: Bank card.
When paying with a Bank card, the payment is processed on the Bank's authorization page, where You need to enter your Bank card details:
1. card type
2. card number,
3. card validity period (indicated on the front side of the card)
4. name of the cardholder (in Latin letters, exactly as indicated on the card)
5. CVC2 / CVV2 code
If Your card is connected to the 3D-Secure service, You will be automatically redirected to the page of the Bank that issued the card to complete the authentication procedure. For information about the rules and methods of additional identification, please contact the Bank that issued Your Bank card.
The security of processing Internet payments through the Bank's payment gateway is guaranteed by the international PCI DSS security certificate. Information is transmitted using SSL encryption technology. This information is not available to third parties.
Tips and recommendations on the necessary security measures for making payments using a Bank card:
1. take care of your plastic cards the same way you take care of cash. Don't forget them in the car, restaurant, store, etc.
2. never give your full credit card number over the phone to any person or company
3. always have your emergency phone number at hand for contacting the Bank that issued your card, and if it is lost, contact the Bank immediately
4. enter your card details only when making a purchase. Never specify them for any other reason.
Return of the product
The procedure for returning goods is regulated by article 26.1 of the Federal law "on consumer protection".
The consumer has the right to refuse the product at any time before its transfer, and after the transfer of the product - within seven days;
The return of a product of good quality is possible if its commercial appearance, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of proper quality that has individually defined properties, if the specified product can be used exclusively by the person purchasing it;
If the consumer refuses the product, the seller must return the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for delivery of the returned product from the consumer, no later than ten days from the date of presentation by the consumer of the corresponding claim;
Refusal of the service
The consumer's right to terminate the service agreement is regulated by article 32 of the Federal law on consumer protection
The consumer has the right to terminate the service agreement at any time by paying the contractor a part of the price in proportion to the part of the service rendered before receiving notice of termination of the said agreement and reimbursing the contractor for expenses incurred up to that time for the purpose of performing the agreement, if they are not included in the specified part of the service price;
If the consumer discovers any deficiencies in the service provided, he / she has the right to demand the following at his / her own discretion:
gratuitous elimination of deficiencies;
a corresponding reduction in prices;
compensation for expenses incurred by them to eliminate deficiencies on their own or by third parties;
The consumer is entitled to make claims associated with defects of provided services if they are discovered during the warranty period, and at its absence in reasonable term, within two years from the date of adoption services rendered;
The contractor is responsible for the shortcomings of the service, which does not have a warranty period, if the consumer proves that they occurred before it was accepted by him or for reasons that arose before that moment
Return policy
A refund for a trip is provided in accordance with article 10 of the Law of the Russian Federation "on the basics of tourist activity".
A serious reason for breaking agreements with a travel Agency can only serve as a significant change in life circumstances:
A sharp decline in the quality of the conditions of the country to which it was planned to go. For example, an unstable political situation or martial law;
The change of free time and, consequently, the dates of travel;
A sharp jump in the exchange rate, which resulted in a significant increase in the tourist rate;
A tourist cannot travel for personal reasons (illness, visa refusal, ban on leaving the country, etc.).
To get a refund for a trip, you must:
1. Apply for a refund in a free form;
2. Sign the application for a refund by hand and send a scanned copy of the application to the following email address: support@thewilds.ru;
3. Attach scanned copies of documents confirming the tourist's grounds for termination of the agreement;
4. After confirming the receipt of the application and confirming the possibility of making a refund, send the original documents (application and confirmation) by mail to the address: 121354, Moscow, Grishina str.18k1-101 Miloserdov Dmitry Alexandrovich.
Refund of funds:
1. Is almost full, minus a percentage for the transfer of funds if the application is filed within the deadlines:
not later than 3 days after payment and no later than 1 month prior to travel.
2. Made in part, less expenses incurred by the Contractor to ensure advance payments to third parties (rental, booking of guides, transfers and other services along the route), listed for assistance in purchasing insurance and air tickets, except in cases.
3. the Calculation of the amount to be refunded may take from 10 days to 3 weeks, depending on the period that has elapsed since the payment was made until the Contractor receives the application for refund.
4. the Calculation of the refund amount is sent to the Customer at the email address from which the refund request was received.
5. After receiving the Customer's consent to the amount calculated for refund, the Contractor pays the agreed amount in the manner corresponding to the method of payment by the Customer (cash or non-cash payment).
For the convenience of writing a statement, we attach a template for writing It:
To: IP Miloserdov D. A.
From whom: (full name of the consumer, address and contact phone number)
Date of compilation:
Application:
By me ________________ a contract was concluded._________________ for the purchase of tourist services carried out on the territory _____________(specify the country) from __ _ _ _ (date of travel start) to _ _ _ _ (date of travel end). In fulfillment of the agreement, I paid an amount equal to__________________________________(specify the amount in figures and words) ______________(payment date) ____________ (cash / non-cash payment).
I am currently unable to make a paid trip due to a significant change in circumstances. ______________________________________________________________________(A detailed statement of reasons). Based on the above, I request you to terminate the contract for realization of tourist product, concluded between me and Yip Miloserdov Dmitriy Aleksandrovich to return the money to ____________________________________________(details, if payment took place by non-cash payment).
Application: __________________________
(documents confirming the circumstances)
Sincerely yours, _______________________full name
(Date / signature)
A serious reason for breaking agreements with a travel Agency can only serve as a significant change in life circumstances:
A sharp decline in the quality of the conditions of the country to which it was planned to go. For example, an unstable political situation or martial law;
The change of free time and, consequently, the dates of travel;
A sharp jump in the exchange rate, which resulted in a significant increase in the tourist rate;
A tourist cannot travel for personal reasons (illness, visa refusal, ban on leaving the country, etc.).
To get a refund for a trip, you must:
1. Apply for a refund in a free form;
2. Sign the application for a refund by hand and send a scanned copy of the application to the following email address: support@thewilds.ru;
3. Attach scanned copies of documents confirming the tourist's grounds for termination of the agreement;
4. After confirming the receipt of the application and confirming the possibility of making a refund, send the original documents (application and confirmation) by mail to the address: 121354, Moscow, Grishina str.18k1-101 Miloserdov Dmitry Alexandrovich.
Refund of funds:
1. Is almost full, minus a percentage for the transfer of funds if the application is filed within the deadlines:
not later than 3 days after payment and no later than 1 month prior to travel.
2. Made in part, less expenses incurred by the Contractor to ensure advance payments to third parties (rental, booking of guides, transfers and other services along the route), listed for assistance in purchasing insurance and air tickets, except in cases.
3. the Calculation of the amount to be refunded may take from 10 days to 3 weeks, depending on the period that has elapsed since the payment was made until the Contractor receives the application for refund.
4. the Calculation of the refund amount is sent to the Customer at the email address from which the refund request was received.
5. After receiving the Customer's consent to the amount calculated for refund, the Contractor pays the agreed amount in the manner corresponding to the method of payment by the Customer (cash or non-cash payment).
For the convenience of writing a statement, we attach a template for writing It:
To: IP Miloserdov D. A.
From whom: (full name of the consumer, address and contact phone number)
Date of compilation:
Application:
By me ________________ a contract was concluded._________________ for the purchase of tourist services carried out on the territory _____________(specify the country) from __ _ _ _ (date of travel start) to _ _ _ _ (date of travel end). In fulfillment of the agreement, I paid an amount equal to__________________________________(specify the amount in figures and words) ______________(payment date) ____________ (cash / non-cash payment).
I am currently unable to make a paid trip due to a significant change in circumstances. ______________________________________________________________________(A detailed statement of reasons). Based on the above, I request you to terminate the contract for realization of tourist product, concluded between me and Yip Miloserdov Dmitriy Aleksandrovich to return the money to ____________________________________________(details, if payment took place by non-cash payment).
Application: __________________________
(documents confirming the circumstances)
Sincerely yours, _______________________full name
(Date / signature)
Bank details
Performer: Dmitry Alexandrovich Miloserdov
Place of registration: Moscow region.;
Postal address-ul.Warriors-Internationalists, d. 21, kV / of. 191, Moscow region, Lyubertsy;
tel. - +79688975502;
email address - support@thewilds.ru;
INN-323212926150; OGRNIP - 319502700039944;
p/s - 40802810702140002080 in Alfa-Bank JSC K / s 30101810200000000593;
BIC 044525593.
Place of registration: Moscow region.;
Postal address-ul.Warriors-Internationalists, d. 21, kV / of. 191, Moscow region, Lyubertsy;
tel. - +79688975502;
email address - support@thewilds.ru;
INN-323212926150; OGRNIP - 319502700039944;
p/s - 40802810702140002080 in Alfa-Bank JSC K / s 30101810200000000593;
BIC 044525593.
